Shipping policy

Welcome to Gilgit Mart. We are committed to delivering premium products from Gilgit-Baltistan safely and efficiently across Pakistan and worldwide.

Order Processing Time

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons, sales, or holidays, processing may take slightly longer.

Shipping Coverage

Pakistan Nationwide Delivery

We deliver across Pakistan through trusted courier partners.

International Shipping

Selected products are available for international delivery. Shipping charges and delivery times vary depending on the destination country and customs regulations.

Estimated Delivery Time

Within Pakistan

  • Major Cities: 2–5 business days
  • Remote Areas: 4–8 business days

International Orders

  • Estimated delivery: 7–21 business days
  • Delivery timelines may vary due to customs clearance and local courier services.

Shipping Charges

  • Shipping charges are calculated at checkout based on order weight, size, and destination.
  • Free shipping promotions may apply on selected orders or campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided).

Packaging

At Gilgit Mart, we carefully pack all products to ensure freshness, safety, and product quality during transit.

Delayed or Lost Shipments

While we strive for timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Courier issues
  • Remote location access
  • Customs clearance (international orders)

If your shipment is significantly delayed, please contact our support team.

Incorrect Address

Customers are responsible for providing accurate shipping details. Gilgit Mart is not responsible for orders delayed or lost due to incorrect addresses or contact information.

Damaged Orders

If your order arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Our team will review and assist with a suitable resolution.

Contact Us

For shipping-related questions or support:

🌐 www.gilgitmart.com
📧 Email: info@gilgitmart.com
📱 WhatsApp: +923555555499

Thank you for shopping with Gilgit Mart — bringing the authentic treasures of Gilgit-Baltistan to your doorstep.